Delivery information

UK retail orders over £25 are free delivery

Flat Rate for UK Retail Orders is £4.95 for orders below £35 

Flat Rate For UK Wholesale Orders is £8.95

Most retail orders will be delivered in 3-5 working days.

Wholesale orders will be dispatched in 5-7 working days.

How will my items be delivered?

Items will be delivered by  Courier. Items are delivered by 7pm (unless there are exceptional circumstances) Monday to Friday.

What if I’m not in to receive the delivery?

Courier will try to deliver your parcel to you at your door. If you’re not in when we arrive with your delivery, we’ll leave a card to tell you we’ve called or leave parcel in a safe place unless you tell us otherwise. We will normally deliver again the next working day. If this isn’t convenient for you, just call the number on the card and we’ll arrange an alternative delivery day.

Is there anywhere you don’t deliver to in UK?

Unfortunately we do not currently deliver to Northern Ireland or  PO Boxes.

Delivery delays

We always aim to dispatch your order within 3-7 working days. Unfortunately, there are times when an unavoidable situation means this can’t happen. We promise we’ll always attempt to contact you to let you know if there’s a problem.

Returns

At Fizzyscentz, we hope that you will be 100% delighted with your purchase. However, should there be any reason that you are not entirely satisfied, you may return your purchase to us for a full refund provided that..

The goods are unused and in their original packaging.

You tell us that you wish to return your goods within 14 working days from the date you receive your goods

You return them to us, or provide proof of postage to our address within fourteen working days from the date you receive them.

When we pack your order prior to dispatch, we will include with it, a delivery note giving details of your order, including the description of each item and the quantity delivered. If for any reason the descriptions or quantities you receive are different to the delivery note, please contact us immediately by emailing info@fizzyscentz.co.uk